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Terms and Conditions

Amended on 11 July 2025

We are FastStream Interactive Ltd trading as 'ROXi'.

We appreciate you stopping by to read these terms; it's important that you do.

These terms apply to your use of our Music Services and the various ROXi Products. Where we run promotions and other campaigns, extra promotional campaign terms and conditions may also apply.

By downloading, purchasing, subscribing to, activating or using the ROXi Products (which includes but is not limited to the ROXi Music TV App, ROXi Interactive Music TV Channel, ROXi Smartphone Companion App, our Websites, the ROXi Console, other ROXi branded devices and/or the ROXi Music Services) you agree to these terms. If you do not understand or do not accept any part of these terms, then please do not use the ROXi Products.

The ROXi Music Service

The ROXi Music Service gives you access to some great on-demand music content such as music videos, channels, karaoke and music games. Please understand that you are not able to use the ROXi Music Service without either our Music TV App, Interactive Music TV Channel or one of our ROXi branded physical devices.

To access the ROXi Music Service, you either need to download and/or use our Music TV App on (a) your Smart TV or (b) your Set-top box or other internet-enabled device, connected to a TV or (c) on our Console product using a TV and internet connection.

We may change the content, features, design, and price of all or any of the ROXi Products in any territory from time to time without notice. All prices are inclusive of VAT where applicable.

Free Music TV App

When you use the Music TV App or Interactive Music TV Channel you will be provided with access to the free ad-supported ROXi Standard Plan, meaning that you have access to a wide range of content and features noting we may serve advertisements to you while you access the Music Service.

Console Music Service Plans

It is no longer possible to purchase a Music Service plan for the Console as this product is being discontinued. You may have access the free ad-supported Music Service, meaning that we may serve advertisements to you while you access the Music Service and listen to music. The Console stopped being technically supported in April 2024 meaning that if you have a technical issue after that date we will not be able to assist. If you really loved the Music Service, we suggest that you download the Music TV App on your Smart TV where you can continue to enjoy it either for free.

Using the Music Service

The Music Service can only be accessed using the Music TV App or Interactive Music TV Channel with your compatible device.

You are also responsible for the functionality, sufficiency and protection of the internet connection, power source, and/or other services that may be required for using the Music Service, such as electricity, as well as for the related costs, fees and charges (this might include, for example, electricity costs and data usage costs).

Some of the content we provide (such as the music on our Music Service) is supplied by other organisations and the availability of such content is outside of our control. We will always try to let you know (via our website, or via email) about device restrictions and the unavailability of certain content.

The content on our Music Service may change regularly. This means that new content may become available and existing content may be removed from time to time.

The Music Service may contain content which includes explicit language and other material which is explicit or adult in nature, and which may not be suitable for children. That said, the product's default setting is for explicit language to be made unavailable. As such you must be 18 or if under 18, have the permission of a parent or guardian to use the Music Service.

We will do our best to make sure that our website and our Music Service are uninterrupted and error-free, although we can't guarantee this. If we need to suspend or restrict access to, or update, our Music Service or the content on it, we will do our best to minimise any disruption to you.

You may only use the Console, Music TV App, Interactive Music TV Channel and Music Service in the country in which you first accessed the the Music Service. Due to rights restrictions, you will not be able to access the Music Service in any country outside of our territories of operation, which may change over time.

Disruption to the Music Service

The quality of the Music Service may be affected by a number of factors including, for example, the devices used by you in conjunction with the ROXi product or application, network connection and internal network, as well as any interference or maintenance work.

Subject to the other provisions of these terms (including, in particular, the provisions below concerning liability), the Music Service shall be provided as is, without any representation, warranty or guarantee, unless such representation, warranty or a guarantee has been explicitly and separately agreed upon in writing.

If a disruption or disturbance occurs on the Music Service due to repair or maintenance work, updates or for reasons beyond our control, you accept that this does not constitute a defect or delay in the Music Service, and, to the extent permitted by law, we shall not be liable for any consequences resulting from such disturbances or disruptions. We may update the software included in the Music Service from time to time.

We have the right to deactivate the Music Service available through the ROXi app and the ROXi Physical Product or restrict or prevent the use of them in case a competent authority demands disconnection or deactivation or any other such measure or where the use of the Music Service is in violation of law, rules and regulations or these terms.

Forums and user generated content

We may provide via our website a forum, blog or other manner by which you may share your own content (including, for example, text, images and audio-visual material (as the website functionality permits)).

If you upload, share or submit (either directly, or through Facebook, Instagram or any similar service) any of your own content using the ROXi website or app you must comply with the rules and standards set out below.

You will always remain the owner of the copyright in any original content that you upload, share or submit to our website or app. The permission you grant to us below is not exclusive. You may continue to use your content in any way, including allowing others to use or exploit it, provided that such use does not interfere with or impair the rights you have granted to us in these terms.

By uploading, sharing or submitting your content, you grant to us a worldwide, royalty-free licence (including the right to sub-license or assign) in and to such content so that we and any of our successors may exploit the content in any way in connection with the provision of the ROXi website, app or Music Service.

You promise to us that:

  1. The content you upload and share is your own original work and you own the content and/or you have all necessary rights and permissions to use, and to authorise us to use the content;
  2. No payments will be due to any other person arising out of the exploitation of your content;
  3. Any content you upload, share or submit complies with the rules set out below; and
  4. Your content does not defame any person or infringe upon the copyright or other intellectual property rights, or rights of privacy of any other person.
  5. When you upload, share or submit your content you may be making the content available to the general public. This means that any user may be able to view and access the content. Please do not upload content if you do not want it to be available to the general public.

We may, but are not obliged to, at our sole discretion and without notice, remove any content that you upload, share or submit. However, we do not have any obligation to check the accuracy or truthfulness of content uploaded, nor to review or monitor such content, or our users' use of the website. We are not responsible for the content uploaded or shared by other users on our website.

Rules on using the Music Service, the app and the website

You must not, nor allow anyone else to:

  1. upload, share or submit content that is obscene, indecent, pornographic, sexually explicit, libellous, depicting violence (in an explicit, graphic or gratuitous manner), offensive, deceptive, threatening, abusive, harassing, menacing, hateful, discriminatory or that causes annoyance, inconvenience or needless anxiety to any person or be in breach of racial, religious hatred or discrimination legislation;
  2. incorporate any advertising, or conduct any other paid sponsorship or promotional activities of any kind, in the content you upload and share;
  3. conduct forward promotions, chain letters, surveys, contests, or pyramid selling schemes;
  4. use another users' personal data for any purpose other than making contact with them, and it is reasonably expected that this contact will be welcomed by such other users;
  5. upload, share or submit content containing any spy ware, adware, viruses, corrupt files, worm programmes or other malicious code;
  6. use the website, ROXi application, ROXi product or the Music Service for any illegal or unlawful purpose;
  7. alter, adapt, modify, copy or create a derivative work from the content on the Music Service (such as the music content);
  8. use the Music Service other than for your personal, non-commercial use;
  9. sell or attempt to sell, copy, reproduce, share or distribute any music content contained in the Music Service;
  10. modify, adapt, translate, edit, repurpose, reverse engineer or hack any part of the website, ROXi app or music content contained in the Music Service;
  11. interfere with another user's use and enjoyment of the website and Music Service or use the website, app or Music Service in any other manner that could damage, disable, over burden or impair the website, app or Music Service;
  12. use the Music Service or the ROXi product other than as expressly permitted by these terms and as permitted by the normal functionality of the Music Service and the product;
  13. infringe our rights or anyone else's rights;
  14. circumvent, disable or otherwise interfere with any security related features (including digital rights management features) of the Music Service (or the content on it) or the ROXi product;
  15. copy, reproduce or otherwise use music content (i) to inform, train, develop or otherwise use such content in connection with, artificial intelligence or machine intelligence technologies or services (including for research or product development); or (ii) as input to any artificial intelligence or machine intelligence technology or services (for example only, artificial intelligence powered audio source separation); or
  16. use the Music Service or ROXi product for commercial use.

If we consider that you have breached these terms, then without limiting any other right or remedy we may be entitled to, we may take any action that we consider is necessary to protect the Music Service and its users. We may: (a) withdraw your right to use the Music Service; (b) take legal proceedings against you; and/or (c) disclose any information to law enforcement authorities we think is necessary or as required by law. Such actions are not limited and we may take any other action we reasonably deem appropriate.

ROXi's intellectual property rights

The legal rights (including all related intellectual property rights) in our website, apps, Music Service, Music TV App, Interactive Music TV Channel and/or ROXi Products, including any designs, Trademarks, Registered or Unregistered Designs, content on them and the compilation of this content, are owned by us, or licensed to us by others. Our website, app, product and Music Service, including the compilation of the content, are protected by international copyright laws and database rights. You acknowledge and agree that all content on the website, the app and Music Service is owned by us or our partners and that no right, title or interest in the content is transferred to you.

Copyright owners identified in the Music Service are the owners or licensees of the copyright music content featured and you may not infringe their rights by copying the content or sharing it with third parties and you will be in breach of applicable laws if you do.

Provided that you comply with these terms, we will grant to you a limited, revocable, non-transferrable, non-exclusive licence to our Music Service, the ROXi Product and the related software, to the extent necessary for you to use the Music Service and the product in compliance with these terms. Your use of the Music Service and the ROXi Product is allowed only for the agreed and intended purpose in compliance with these terms and any guidelines issued by us or our partners. You agree that your right to listen to the music content on the Music Service is limited to listening via streaming only.

You may not, without our prior written consent, copy, convert, alter or modify the ROXi Product, the Music Service, or their software or any part of them, except where required by law.

Liability

If you are a consumer and if we fail to comply with these terms then we are responsible for loss or damage suffered by you that is a foreseeable result of our breach of the these terms or our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time you accept these terms.

You agree not to use the Music Service for any commercial, business or resale purposes, and we won't have any liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We also expressly exclude any liability for any loss or damage which may be incurred by you as a result of your breach of these terms.

As a consumer, you are entitled to various statutory warranties (including, for example, that any Music Service is carried out with reasonable skill and care and that any goods and digital content provided are of satisfactory quality and conform with your contract with us). Nothing in these terms shall have the effect of excluding or limiting those implied statutory warranties which may not be excluded or limited under applicable law.

We do not in any way exclude or limit our liability for:

  1. death or personal injury caused by our negligence;
  2. fraud or fraudulent misrepresentation; or
  3. any other liability which may not be limited or excluded under applicable law.

Nothing in these terms shall affect your statutory right as a consumer under mandatory law. In the event that a provision of these terms is found to be invalid or unenforceable, the other provisions of these terms shall remain in force.

Amendments to the terms or features and content of the Music Service and the product

We may amend these terms at any time by notifying you of the amendment (which we may do by posting the new terms on our website).

We constantly develop our Music Service and ROXi Products. This may include, for example, trying out and testing of new features. We have the right to deliver and operate the Music Service as we deem best and to change the features and content of the Music Service or remove parts of them. We have the right automatically to update the Music Service software and change the settings. We may notify you of such changes on a case-by-case basis as we in our sole discretion deem appropriate. The changes will take effect immediately as they are made.

Discontinuation of the Music Service

We have the right to discontinue the Music Service or feature or part of it at any given time without specifying any reason.

Notice and takedown

If you are a rights owner (or acting on behalf of a rights owner) and believe that any content on the website or Music Service infringes your copyright, you must provide us with a written notice which states:

  1. that you are the rights owner or are authorised to act on the rights owner's behalf;
  2. that you have identified content on the website or Music Service which infringes your copyright (or infringes the copyright of another person on whose behalf you are entitled to act, if applicable) and you believe in good faith that use of the content in the manner complained of is not authorised by you, the rights owner's agent or by law;
  3. a description of the copyright work that you claim has been infringed which should include, the type of work (such as a photograph or a sound recording) and any relevant further details (such as the title and date of publication, as applicable);
  4. a description of the way in which the copyright material has been infringed;
  5. information reasonably sufficient to permit us to locate the content in question on the website or Music Service (including, where applicable, a URL specifying the date the website was accessed and/or a screen shot);
  6. information that will enable us to contact you, such as your name, a postal address, telephone number and, if available, an email address (these contact details we also be provided to the alleged infringer so that they may contact you directly, in order to attempt to resolve the complaint amicably);
  7. your electronic or physical signature (which may be a scanned copy); and
  8. that the information in the notification is true and accurate.

Completed notices should be sent to Legal Department, FastStream Interactive Limited, 167-169 Great Portland Street, 5th Floor, London, W1W 5PF, UK with a copy sent to legal@faststream.network.

If you believe that we have removed your content in error, you may send us a written counter-notice which states:

  1. details of the content that has been removed or to which access has been disabled;
  2. information reasonably sufficient to permit us to know where the material in question had been located on the website or Music Service (including a URL and/or screen shot);
  3. a statement that you believe in good faith that the material that you have identified has been removed by mistake and your reasons for believing this;
  4. information that will enable us to contact you, such as your name, a postal address, telephone number and, if available, an email address; and
  5. a statement that you agree to be contacted by the person (or an authorised representative of such person) who gave us the notice in the first place.

Completed counter-notices should then be sent to Legal Department, FastStream Interactive Limited, 167-169 Great Portland Street, 5th Floor, London, W1W 5PF, UK with a copy sent to legal@faststream.network.

We may disclose your identity to any person who is claiming that any content posted or uploaded by you constitutes a violation of their intellectual property rights, or of their right to privacy or any other law.

Third-party Services

Our website and Music Service may contain links to other sites and services operated by other people or companies. These sites and services may have their own terms of use and privacy policy or no terms of use or privacy policy at all. We do not endorse or recommend these sites or services in any way. In addition, your interactions with advertisers found on our website or Music Service are between you and such advertiser only and we shall have no liability in relation to any interaction between you and them.

Transfer or assignment

You may not transfer or assign these terms to anyone else without our prior written consent. We have the right to transfer or assign these terms, in full or in part, within our group of companies or to someone else.

These terms are between you and us. No other person shall have any rights to enforce any of these terms.

Applicable law and dispute resolution

These terms are governed by the laws of England and Wales, without regard to its conflict of law principles. You agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a consumer residing in another country, you may also benefit from any mandatory provisions of the law of that country.

Processing of personal data

By giving us any personal information or by using our Music Service or the ROXi Product, you expressly accept our privacy policy and consent to us collecting and using your personal information and data in accordance with the privacy policy.

We may from time to time tell you (including by email) about ROXi Products and Music Services which we think you might be interested in as well as update you on information relating to the ROXi Music Service. For further details, including on how to unsubscribe from such messages, please see our privacy policy.

Contact details

The ROXi product and our Music Service are offered by FastStream Interactive Ltd trading as ROXi. We are incorporated under the laws of England, with company number 15963347. Our registered address is:

FastStream Interactive Limited
167-169 Great Portland Street, 5th Floor, London, W1W 5PF

To find out more or get in touch with us, please visit our Customer Support site.