Returns Policy

We are so confident you'll love ROXi, we offer you a 100% satisfaction 30-day money back guarantee on any physical product you purchase.

This means that at any time within the first 30 days of the date of purchase you don't want to keep a ROXi device, simply drop us an email with your order details at support@roxi.tv and we will send you details on how to return it for a full refund. You will need to cover the cost of returning your ROXi device to us and we will need the ROXi device back in its original packaging, undamaged.

About us

We are Magic Media Works Limited, 167-169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom, also known as ROXi ("ROXi"). Please note, this is NOT our returns address.

Ordering with us

Your order for a ROXi product through our website is an offer to ROXi to purchase the product. When you place an order, we will send you an email confirming receipt of your order which will also contain the details of your order. This email is an acknowledgement that we have received your order and does not confirm acceptance of your offer to purchase the product. We only accept your offer when we dispatch the ROXi device to you and send email confirmation to you that we've dispatched the device.

What if I’ve changed my mind?

If you change your mind after ordering a ROXi Device, then don't worry. For purchases made directly from ROXi, you have the right to receive a refund on your purchase without giving any reason up to 30 days from the date of the original purchase. You give your explicit consent to the immediate commencement of the music service upon formation of your agreement with us. Please also note that you are responsible for the cost of returning the item, which must be in its original packaging, undamaged, in order for refund to be issued. If you've changed your mind but your device hasn't yet been delivered, please email us at support@roxi.tv.

Payment of refund

We will make any refund due to you without undue delay and within 14 days from: (i) the date you notify us of your decision to cancel; or (ii) in the case of returned ROXi products, the date we receive the product from you or the date we receive evidence from you that the product has been returned (such as a posting receipt). We will make the refund using the same means of payment you used when you purchased the item, unless you agree otherwise. These cancellation rights do not affect your statutory legal rights. For advice on what rights you may have, please visit www.adviceguide.org.uk.

Purchases made through a retail partner

These cancellation rights do not apply where you purchase your ROXi product through a retailer or distributor. Please contact the retailer or distributor you purchased the product from if you have any problems with the product.

Defective products

If you are returning a ROXi product because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us. This right is additional to your statutory right to cancel. You must notify us of an error in respect of the ROXi product delivered or of a damaged or defective product within 30 days of receipt. If a product becomes faulty after the 30 days please contact us at support@roxi.tv to obtain further returns information. You must return the ROXi product in the same condition in which you received it. You have a legal obligation to take reasonable care of the product whilst it is in your possession. If you don't do so, we may have a right of action against you for compensation. We will examine all products returned as damaged or defective and will notify you of your refund via email as soon as we reasonably can. We will usually process any refund due to you as soon as possible and, in any event, within 30 days of the day we confirm to you via email that you are entitled to a refund for the damaged or defective product. Where we have accepted the damaged or defective products returned by you, you will be refunded in full, including the cost of delivery for sending the item to you and the cost incurred by you in returning the item to us. If we find no fault with the returned products, you will be notified that the returned products cannot be accepted and you may choose to have the products re-delivered to you. If you do not accept re-delivery we may retain the products and the purchase price and recover our fees and expenses from you. With respect to products reported as damaged or defective after 30 days from the date on which it was purchased, we may seek to repair or replace the product prior to, or instead of, offering you a refund.

Purchases made through a retail partner

These provisions concerning defective products do not apply where you purchased your ROXi product through a retailer or distributor. Please contact the retailer or distributor you purchased the product from if you have any problems with the product.